EN

Card transactions

PIN change

This service allows customers to set a PIN on payment cards provided by Bank of Baku OJSC or change a forgotten (lost) PIN to a new one, which they can easily remember.

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PIN kodu necə dəyişmək olar?
  • The PIN can be changed through the ATM as follows: 1. Choose the operation type ‘PIN Change’, 2. Enter a new PIN, 3. Re-enter the new PIN, 4. The PIN has been successfully changed.
  • Changing the PIN for new Bolkarts Despite both cards (payment and bonus) are physically the same payment card, a separate PIN Change service shall be provided for each of them. When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.
  • How do I get a new PIN? If the cardholder has forgotten the PIN of the payment card provided by the Bank or entered the wrong PIN 3 (three) times, the PIN can be changed through the ATM without contacting the bank. In this case, an SMS is sent to the cardholder to restore the PIN. The cardholder may set a new PIN through the ATM infrastructure of Bank of Baku OJSC using a one-time password provided via SMS. Service Fee: 2 (two) AZN.Note: If there are not enough funds on the card account balance, the operation will be possible after receiving funds to the card account.
  • The PIN can be changed by contacting bank branches or through the ATM infrastructure. When setting the PIN, you should not use easily unraveled combinations (e.g., date of birth, last digits of a phone number, etc.). This service intended to improve the security of bank cards is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). Service Fee: The PIN Change service fee is 1 (one) AZN Changing the PIN is recommended in the below cases: If the PIN is known to someone other than the cardholder or there is any suspicion about it, To choose a more easily remembered PIN combination;
PIN kodu necə bərpa etmək olar?
  • After receiving a one-time password via SMS, 1. insert your payment card into the ATM, 2. choose the language and click the ‘Set New PIN’ button, 3. after receiving the code sent via SMS, click the ‘Next’ button, 4. enter a new PIN, 5. re-enter the new PIN, 6. to confirm, enter the code received via SMS-notification again and click ‘Next’. Upon completing these steps, the PIN will be successfully changed.
  • The service of changing the PIN to a new one is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). This operation is accessible through the ATM infrastructure owned by Bank of Baku OJSC. To use the service, the SMS Banking should be active for the payment card. The holders of cards for which the SMS Banking is inactive should contact the Call Center 145 and restore the PIN after connecting to the SMS Banking.
SMS Banking

SMS Bankçılıq xidməti vasitəsilə “Bank of Baku” ASC-nin kart sahibləri kart hesablarına nəzarət edə və bu hesablar üzrə müxtəlif əməliyyatlar apara bilər.

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Xidmətin üstünlükləri
  • The PIN can be changed through the ATM as follows: 1. Choose the operation type ‘PIN Change’, 2. Enter a new PIN, 3. Re-enter the new PIN, 4. The PIN has been successfully changed.
  • Changing the PIN for new Bolkarts Despite both cards (payment and bonus) are physically the same payment card, a separate PIN Change service shall be provided for each of them. When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.
  • How do I get a new PIN? If the cardholder has forgotten the PIN of the payment card provided by the Bank or entered the wrong PIN 3 (three) times, the PIN can be changed through the ATM without contacting the bank. In this case, an SMS is sent to the cardholder to restore the PIN. The cardholder may set a new PIN through the ATM infrastructure of Bank of Baku OJSC using a one-time password provided via SMS. Service Fee: 2 (two) AZN.Note: If there are not enough funds on the card account balance, the operation will be possible after receiving funds to the card account.
  • The PIN can be changed by contacting bank branches or through the ATM infrastructure. When setting the PIN, you should not use easily unraveled combinations (e.g., date of birth, last digits of a phone number, etc.). This service intended to improve the security of bank cards is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). Service Fee: The PIN Change service fee is 1 (one) AZN Changing the PIN is recommended in the below cases: If the PIN is known to someone other than the cardholder or there is any suspicion about it, To choose a more easily remembered PIN combination;
Xidmət haqqı və qoşulma üsulu
  • After receiving a one-time password via SMS, 1. insert your payment card into the ATM, 2. choose the language and click the ‘Set New PIN’ button, 3. after receiving the code sent via SMS, click the ‘Next’ button, 4. enter a new PIN, 5. re-enter the new PIN, 6. to confirm, enter the code received via SMS-notification again and click ‘Next’. Upon completing these steps, the PIN will be successfully changed.
  • The service of changing the PIN to a new one is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). This operation is accessible through the ATM infrastructure owned by Bank of Baku OJSC. To use the service, the SMS Banking should be active for the payment card. The holders of cards for which the SMS Banking is inactive should contact the Call Center 145 and restore the PIN after connecting to the SMS Banking.

Müxtəlif əməliyyatların icrası üçün SMS mətni aşağıdakı qaydada tərtib olunur və 8145 nömrəsinə göndərilir: başlanğıc mətni: BALANCE (cari balans barədə məlumat almaq üçün), BLOCK (ödəniş kartının bloklaşdırılması üçün), UNBLOCK (ödəniş kartının blokdan açılması üçün) və STATE (kart hesabından son 10 əməliyyat üzrə çıxarış almaq üçün); boşluq; əməliyyat aparılacaq kartın üzərindəki ilk 4 rəqəmi; % işarəsi; əməliyyat aparılacaq kartın üzərindəki son 4 rəqəmi. Misal üçün: Müştəri “Balance 6473%7430” yazaraq 8145 nömrəsinə göndərir. Bu əməliyyatı edən 6473 xxxx xxxx 7430 kart sahibi kart hesabının cari balansı barədə məlumat almaq istəyir.“BLOCK 5473%4646” yazıb 8145 nömrəsinə göndərən kart sahibi isə ödəniş kartının bloklaşdırılması əməliyyatını həyata keçirir.

3D secure

3D secure is a modern security system used in online credit and debit card transactions.

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3D secure advantages for customers
  • The PIN can be changed through the ATM as follows: 1. Choose the operation type ‘PIN Change’, 2. Enter a new PIN, 3. Re-enter the new PIN, 4. The PIN has been successfully changed.
  • Changing the PIN for new Bolkarts Despite both cards (payment and bonus) are physically the same payment card, a separate PIN Change service shall be provided for each of them. When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.
  • How do I get a new PIN? If the cardholder has forgotten the PIN of the payment card provided by the Bank or entered the wrong PIN 3 (three) times, the PIN can be changed through the ATM without contacting the bank. In this case, an SMS is sent to the cardholder to restore the PIN. The cardholder may set a new PIN through the ATM infrastructure of Bank of Baku OJSC using a one-time password provided via SMS. Service Fee: 2 (two) AZN.Note: If there are not enough funds on the card account balance, the operation will be possible after receiving funds to the card account.
  • The PIN can be changed by contacting bank branches or through the ATM infrastructure. When setting the PIN, you should not use easily unraveled combinations (e.g., date of birth, last digits of a phone number, etc.). This service intended to improve the security of bank cards is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). Service Fee: The PIN Change service fee is 1 (one) AZN Changing the PIN is recommended in the below cases: If the PIN is known to someone other than the cardholder or there is any suspicion about it, To choose a more easily remembered PIN combination;
Activating 3D secure
  • After receiving a one-time password via SMS, 1. insert your payment card into the ATM, 2. choose the language and click the ‘Set New PIN’ button, 3. after receiving the code sent via SMS, click the ‘Next’ button, 4. enter a new PIN, 5. re-enter the new PIN, 6. to confirm, enter the code received via SMS-notification again and click ‘Next’. Upon completing these steps, the PIN will be successfully changed.
  • The service of changing the PIN to a new one is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). This operation is accessible through the ATM infrastructure owned by Bank of Baku OJSC. To use the service, the SMS Banking should be active for the payment card. The holders of cards for which the SMS Banking is inactive should contact the Call Center 145 and restore the PIN after connecting to the SMS Banking.

3D secure-yə necə qoşulmaq mümkündür? 145 Məlumat Mərkəzi vasitəsilə: - Siz 145 Məlumat Mərkəzinə zəng edərək 3 DS-ə qoşulma üçün müraciət edə bilərsiniz. Əgər Siz BƏP-də (Bankın Əməliyyat Proqramında) əsas mobil nömrənizlə qoşulmaq istəyirsinizsə, Məlumat Mərkəzi əməkdaşı Sizin xidməti aktivləşdirəcək. Fərqli mobil nömrə olduğu təqdirdə mütləq filiala müraciət etməlisiniz. Filialda qoşulma: - Siz filiala şəxsiyyət vəsiqənizlə yaxınlaşaraq xüsusi ərizə formasını imzalayaraq xidmətə qoşula bilərsiniz.

Security requirements

Kart istifadəçiləri ödəniş kartları ilə aparılan əməliyyatlarda fırıldaqçılıq hallarına məruz qalmamaları üçün ən azı aşağıdakı təhlükəsizlik tələblərinə əməl etməlidilər:

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Ödəniş kartları və onlarla aparılan əməliyyatlar üzrə təhlükəsizlik tələbləri
  • The PIN can be changed through the ATM as follows: 1. Choose the operation type ‘PIN Change’, 2. Enter a new PIN, 3. Re-enter the new PIN, 4. The PIN has been successfully changed.
  • Changing the PIN for new Bolkarts Despite both cards (payment and bonus) are physically the same payment card, a separate PIN Change service shall be provided for each of them. When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.
  • How do I get a new PIN? If the cardholder has forgotten the PIN of the payment card provided by the Bank or entered the wrong PIN 3 (three) times, the PIN can be changed through the ATM without contacting the bank. In this case, an SMS is sent to the cardholder to restore the PIN. The cardholder may set a new PIN through the ATM infrastructure of Bank of Baku OJSC using a one-time password provided via SMS. Service Fee: 2 (two) AZN.Note: If there are not enough funds on the card account balance, the operation will be possible after receiving funds to the card account.
  • The PIN can be changed by contacting bank branches or through the ATM infrastructure. When setting the PIN, you should not use easily unraveled combinations (e.g., date of birth, last digits of a phone number, etc.). This service intended to improve the security of bank cards is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). Service Fee: The PIN Change service fee is 1 (one) AZN Changing the PIN is recommended in the below cases: If the PIN is known to someone other than the cardholder or there is any suspicion about it, To choose a more easily remembered PIN combination;
  • After receiving a one-time password via SMS, 1. insert your payment card into the ATM, 2. choose the language and click the ‘Set New PIN’ button, 3. after receiving the code sent via SMS, click the ‘Next’ button, 4. enter a new PIN, 5. re-enter the new PIN, 6. to confirm, enter the code received via SMS-notification again and click ‘Next’. Upon completing these steps, the PIN will be successfully changed.
  • The service of changing the PIN to a new one is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). This operation is accessible through the ATM infrastructure owned by Bank of Baku OJSC. To use the service, the SMS Banking should be active for the payment card. The holders of cards for which the SMS Banking is inactive should contact the Call Center 145 and restore the PIN after connecting to the SMS Banking.
FAQ

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  • The PIN can be changed through the ATM as follows: 1. Choose the operation type ‘PIN Change’, 2. Enter a new PIN, 3. Re-enter the new PIN, 4. The PIN has been successfully changed.
  • Changing the PIN for new Bolkarts Despite both cards (payment and bonus) are physically the same payment card, a separate PIN Change service shall be provided for each of them. When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.When inserting Bolkart into an ATM, the Mastercard and Bonus menus appear. You should change the PIN for each of them separately.
  • How do I get a new PIN? If the cardholder has forgotten the PIN of the payment card provided by the Bank or entered the wrong PIN 3 (three) times, the PIN can be changed through the ATM without contacting the bank. In this case, an SMS is sent to the cardholder to restore the PIN. The cardholder may set a new PIN through the ATM infrastructure of Bank of Baku OJSC using a one-time password provided via SMS. Service Fee: 2 (two) AZN.Note: If there are not enough funds on the card account balance, the operation will be possible after receiving funds to the card account.
  • The PIN can be changed by contacting bank branches or through the ATM infrastructure. When setting the PIN, you should not use easily unraveled combinations (e.g., date of birth, last digits of a phone number, etc.). This service intended to improve the security of bank cards is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). Service Fee: The PIN Change service fee is 1 (one) AZN Changing the PIN is recommended in the below cases: If the PIN is known to someone other than the cardholder or there is any suspicion about it, To choose a more easily remembered PIN combination;
  • After receiving a one-time password via SMS, 1. insert your payment card into the ATM, 2. choose the language and click the ‘Set New PIN’ button, 3. after receiving the code sent via SMS, click the ‘Next’ button, 4. enter a new PIN, 5. re-enter the new PIN, 6. to confirm, enter the code received via SMS-notification again and click ‘Next’. Upon completing these steps, the PIN will be successfully changed.
  • The service of changing the PIN to a new one is applicable to payment cards issued by Bank of Baku OJSC (except for virtual cards). This operation is accessible through the ATM infrastructure owned by Bank of Baku OJSC. To use the service, the SMS Banking should be active for the payment card. The holders of cards for which the SMS Banking is inactive should contact the Call Center 145 and restore the PIN after connecting to the SMS Banking.