FAQ              
04.07.2009 
azpyceng
Retail banking
• Cash and settlement
   transactions
• Loans
• Urgent money transfers
• Savings
• Plastic Cards
• Introduction
• Types of plastic cards
• Individual credit programs
• Schedule of rates
  of Master Card
• Schedule of rates
  of Visa Card
• Other operations

Exchange rates
 
NBA
rates
Buy
Sell
USD
0.8042
0.8
0.81
EUR
1.1245
1.108
1.144
RUB
0.0257
0.0252
0.0262
GBP
1.3166
1.293
1.342
Direct links
Useful links
Schedule of rates of Master Card

Main rates

 

MC Gold

MC Standard

Dynamic Plus

Maestro

Insurance deposit

AZN/USD/EUR 200

AZN/USD/EUR 100

Not Applicable

Minimum amount added into the balance
Not Applicable
Not Applicable
 

1 year: issue and yearly free

AZN 20

AZN 16

2 years: issue and yearly free

AZN 55

AZN 35

AZN 30

AZN 28

3 years: issue and yearly free

AZN 80

AZN 50

-

AZN 40

Additional card, 1 year: issue and yearly fee

AZN 20

AZN 15

-

AZN 7

Additional card, 2 years: issue and yearly fee

AZN 36

AZN 24

-

AZN 13

Additional card, 3 years: issue and yearly fee

AZN 48

AZN 32

-

AZN 19


Rates for additional services

Urgent Order 1

AZN 15

Change of the card status 2

Not Applicable

Card replacement 3
AZN 10

Re-activation of the card 4

AZN 2

“Chargeback” investigation5

AZN 10


Rates for the use of ATMs and POS Terminals

Cash withdrawals from ATMs and POS Terminals of «Bank of Baku»

1%

min. AZN/USD/EUR 1

ATMs of local banks (members of Milli Card)

1.5 %

1.5 %

1.7 %

1.3 %

min. AZN/USD/EUR 1.5

POSs of local banks ( (members of Milli Card)

1.5%

1.5%

1.7 %

1.5%

min. AZN/USD/EUR 2

ATMs of local banks (other processing systems)

1.5%

1.5%

1.7 %

1.5%

min. AZN/USD/EUR 3.5

POSs of local banks (other processing systems)

1.5%

1.5%

1.7 %

1.5%

min. AZN/USD/EUR 6

Currency conversion 6

0.5 %

“Retail” Transactions7

Not Applicable

“Retail” transactions in game/entertainment centers, including casinos

1.5%

1.5%

 

1.5%

min. AZN /USD /EUR 2

Changing of PIN code via ATM 8

AZN 1

Connection to "SMS Banking" 9

6 months

AZN 20

1 year

AZN 30

Transfers with “Card to Card” system10

0.2%

min. AZN/ USD/EUR 0.25

Connection and annual fee for “ATM Banking” system 11

Not Applicable




Main rates
Credit line interest rate
28%
 No credit line is provided
Serving fee for credit line
1.9% (1year)

1.5% ( 1years);

3 % (2 years)

Reinstatement of the credit line
Automatic Reinstatement
Credit line related payments

1. Principal - at any time during the validity period of the card

2. Interest - in full, monthly

1. Principal - at least 8% of the used amount for 1 year cards and at least 5% of the used amount for 2 year cards

2. Interest - in full, monthly

Date of payments From 1st to 10th of each next month Monthly, within 10 days from the day of issue of the card

 


1Urgent order presupposes issue and delivery of the card to the customer within the following business day;
2Change of status of the card means its loss, theft, cancellation of the card prior to the expiration of the last month of the validity period, or temporary or permanent termination thereof.
3Card replacement – In case of customer losed PIN, changed his/her name, physicaly damaged or losed the card, bank provide clien with new card. Client has give back the old card.
4Reactivation of the card means activation of the card which was blocked due to incorrect PIN entry, or was temporarily blocked upon request of the customer.
5“Chargeback” means objection of the customer to the debiting of his account. Where the claim for “Chargeback” is not proven, all expenses incurred by the Bank will have to be repaid by the claimant.
6For overseas card transactions in the currency other than the currency of the card we will apply the rate of exchange established by MC international payment system as of the date of clearing operations on that transaction. Where the transaction is performed in Azerbaijan, we will use the rate of exchange of the NBA as of the date of clearing.
7“Retail Transactions” means use of the card for payment for services and goods being purchased from certain points of sale (shops, restaurants, sport clubs, etc.)
8ŞEN-kodu dəyişdirmək üçün köhnə kodun daxil edilməsi məcburidir.
9SMS bankçılıq – SMS vasitəsi ilə hesablar üzrə əməliyyatlara nəzarət
10Where “Card to Card” System is used for transfer of funds to Maestro Salary card, the additional commission will be 0.7%.
11You can subscribe for this system by completing an appropriate application form. At the moment, you can use this system to pay your electricity bills, as well as your phone bills for “Azercell” and “Bakcell” without any commission for the transfer of money.

Please send us your queries related to this service or approach any branch or office of the Bank, call in information centre under number 145, or contact the centre of support for cardholders on (012) 437 62 50
 
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